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TRG strives to bring you Expert, Responsive, Quality support to all of your questions, issues and problems.  We’re dedicated to ensuring your satisfaction by providing you with the following: 

·         Experienced, certified support agents

·         No retainer fees or long-term contracts are necessary to receive support.  Our time-based fee structure allows you to pay for services, only when they are needed

·         Emergency 24-hour support, available 7 days a week, by calling our main telephone number 

·         Support incident reporting by telephone, Email, fax or the TRG Web site

·         Support services by telephone, remotely while logged onto your system, or at your site

·         Dedicated support manager that monitors the status of all reported incidents

·         Incident handling & knowledge base software that allows us to efficiently handle support incidents

·         Support staff that will work, on your behalf, with other software vendors or outside consultants to quickly resolve a problem

·         Strategic alliances with software vendors, other support organizations, and outside consultants, to give you an added level of support  

The TRG support staff offers problem diagnosis and solutions for application software.   

Support problems are frequently interwoven between OS, Database Environment and Application Software.  TRG has expertise in all three areas, giving you the assurance that your issues will be resolved quickly and efficiently!  Allow us to be your centralized source of assistance and single point of contact for your staff.   

Incident problem status is available to you, upon request; at anytime as the entire TRG staff has access to all Incidents.  Each support incident is logged and monitored until a successful solution is recorded. Support incidents are escalated when a solution is not found in a timely manner. 

In most cases, TRG provides support for organizations in a much more cost-effective manner than their own IT support staff.  Our resources, expertise and wealth of experience will result in improved user productivity and increased systems management.  Let us help save your organization time, money and frustration! 

Our service team, support tools and alliances with other companies will provide your organization with rapid response to your system/software questions and problems. 

Request for Support

Contact us at 949-296-8380 or support@picktrg.com if you would like additional information on our support offerings or if you have a support issue with which you would like us to help you.